{"id":2040,"date":"2020-08-28T21:38:58","date_gmt":"2020-08-28T21:38:58","guid":{"rendered":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/?page_id=2040"},"modified":"2025-07-09T10:00:23","modified_gmt":"2025-07-09T16:00:23","slug":"atencion-al-cliente-1137","status":"publish","type":"page","link":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/atencion-al-cliente-1137\/","title":{"rendered":"Atenci\u00f3n al Cliente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"bi-premium-1\" data-id=\"96\" id=\"SR7_96_1\" class=\"rs-ov-hidden\" data-version=\"6.7.54\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_96_1-58\" data-key=\"58\">\n\t\t\t\t\t\t\t<sr7-bg id=\"SR7_96_1-58-5\" class=\"sr7-layer\"><noscript><img decoding=\"async\" src=\"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-content\/uploads\/2020\/07\/ATENCIONCLIENTE.jpg\" alt=\"\" title=\"ATENCIONCLIENTE\"><\/noscript><\/sr7-bg>\n\t\t\t\t\t\t\t<h1 id=\"SR7_96_1-58-4\" class=\"sr7-layer\">Atenci\u00f3n al <br \/>\n<strong>Cliente<\/strong><\/h1>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_96_1-934\" data-key=\"934\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-content\/uploads\/2020\/07\/ATENCIONCLIENTE.jpg\" data-libid=\"4345\" data-lib=\"medialibrary\" title=\"ATENCIONCLIENTE\" width=\"0\" height=\"0\" data-dbsrc=\"Ly93d3cuY29ycG9yYWNpb25iaS5jb20vZ3QvYmFuY29pbmR1c3RyaWFsL3dwLWNvbnRlbnQvdXBsb2Fkcy8yMDIwLzA3L0FURU5DSU9OQ0xJRU5URS5qcGc=\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\twindow.SR7 ??={};SR7.PMH ??={}; SR7.PMH[\"SR7_96_1\"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_96_1\",el:[750,750,550,450,450],type:'standard',shdw:'0',gh:[750,750,550,450,450],gw:[2500,2500,1024,778,480],vpt:['-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px&#039;,&#039;-200px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'},plType:'0',plColor:'#FFFFFF'});   SR7.PMH[\"SR7_96_1\"].state=true;} else if(SR7.PMH[\"SR7_96_1\"].cn-->0)\tsetTimeout( SR7.PMH[\"SR7_96_1\"].fn,19);}};SR7.PMH[\"SR7_96_1\" ].fn();\n\t\t\t\t<\/script>\n[\/vc_column][\/vc_row][\/vc_section][vc_section css_animation=&#8221;fadeInDown&#8221; css=&#8221;.vc_custom_1597774485437{margin-top: 50px !important;}&#8221;][vc_row][vc_column]\r\n<div class=\"sh-heading  \" id=\"heading-Z79KDSrkAf\">\r\n\t<div class=\"sh-element-margin\">\r\n\r\n\t\t\r\n\t\t\t<h2 class=\"sh-heading-content size-default text-left\">\r\n\t\t\t\tAtenci\u00f3n al Cliente\t\t\t<\/h2>\r\n\r\n\t\t\r\n\t<\/div>\r\n<\/div>\r\n            <style type=\"text\/css\">\r\n                #heading-Z79KDSrkAf .sh-element-margin {margin: 0px 0px 30px 0px;}#heading-Z79KDSrkAf .sh-heading-content {font-weight: 700!important;}#heading-Z79KDSrkAf .sh-heading-content,#heading-Z79KDSrkAf .sh-heading-additional-text {}            <\/style>\r\n        [vc_column_text css=&#8221;&#8221;]<span style=\"color: #3f4141;\">En Banco Industrial, nos comunicamos con clientes a trav\u00e9s del contact center, el centro de contacto m\u00e1s avanzado de la regi\u00f3n. Los servicios que se ponen a la disposici\u00f3n del cliente, a trav\u00e9s de Internet y v\u00eda telef\u00f3nica en el PBX 1717.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css_animation=&#8221;fadeInDown&#8221;][vc_row][vc_column width=&#8221;1\/3&#8243; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1723239024364{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div class=\"bi-icons-widget  biw-68bf49e611e1  \" style=\"text-align:center; display:flex; flex-direction:column; align-items:center; justify-content:flex-start; width:100%;\"><div class=\"bi-icons-w-icon_container vc_custom_1752076676926\" style=\"line-height: normal;\"><span class=\"bi-icons bi-icons-auriculares  biw-icon-68bf49e611e1 \"><\/span><\/div><div class=\"bi-icons-w-container_text\"><h3 class=\"bi-icons-w-heading  txc-experto h-decoration-unset txs-xl biw-heading-68bf49e611e1  \" >1717<\/h3><\/div><\/div>[vc_empty_space height=&#8221;25&#8243;][vc_btn title=&#8221;Conoce m\u00e1s&#8221; style=&#8221;classic&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;btn-corp-01&#8243; link=&#8221;url:https%3A%2F%2Fwww.corporacionbi.com%2Fgt%2Fbancoindustrial%2Findex.php%2F1717-2%2F|title:1717||&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"bi-icons-widget  biw-4c3edcdbbd4c  \" style=\"text-align:center; display:flex; flex-direction:column; align-items:center; justify-content:flex-start; width:100%;\"><div class=\"bi-icons-w-icon_container vc_custom_1752076684623\" style=\"line-height: normal;\"><span class=\"bi-icons bi-icons-correo  biw-icon-4c3edcdbbd4c \"><\/span><\/div><div class=\"bi-icons-w-container_text\"><h3 class=\"bi-icons-w-heading  txc-experto h-decoration-unset txs-xl biw-heading-4c3edcdbbd4c  \" >Correo Electr\u00f3nico<\/h3><\/div><\/div>[vc_empty_space height=&#8221;25&#8243;][vc_btn title=&#8221;Escr\u00edbenos&#8221; style=&#8221;classic&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;btn-corp-01&#8243; link=&#8221;url:mailto%3Aservicio%40bi.com.gt|title:bi%20email&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"bi-icons-widget  biw-4338f8143bd1  \" style=\"text-align:center; display:flex; flex-direction:column; align-items:center; justify-content:flex-start; width:100%;\"><div class=\"bi-icons-w-icon_container vc_custom_1752076692197\" style=\"line-height: normal;\"><span class=\"bi-icons bi-icons-microfono  biw-icon-4338f8143bd1 \"><\/span><\/div><div class=\"bi-icons-w-container_text\"><h3 class=\"bi-icons-w-heading  txc-experto h-decoration-unset txs-xl biw-heading-4338f8143bd1  \" >Autogestiones por llamada<\/h3><\/div><\/div>[vc_empty_space height=&#8221;25&#8243;][vc_btn title=&#8221;Conoce m\u00e1s&#8221; style=&#8221;classic&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;btn-corp-01&#8243; link=&#8221;url:https%3A%2F%2Fwww.corporacionbi.com%2Fgt%2Fbancoindustrial%2Findex.php%2Fbi-voz%2F|title:bi%20voz||&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"bi-icons-widget  biw-d647bf3f46c1  \" style=\"text-align:center; display:flex; flex-direction:column; align-items:center; justify-content:flex-start; width:100%;\"><div class=\"bi-icons-w-icon_container vc_custom_1752076701570\" style=\"line-height: normal;\"><span class=\"bi-icons bi-icons-celular  biw-icon-d647bf3f46c1 \"><\/span><\/div><div class=\"bi-icons-w-container_text\"><h3 class=\"bi-icons-w-heading  txc-experto h-decoration-unset txs-xl biw-heading-d647bf3f46c1  \" >WhatsApp Bi<\/h3><\/div><\/div>[vc_empty_space height=&#8221;25&#8243;][vc_btn title=&#8221;Escr\u00edbenos&#8221; style=&#8221;classic&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;btn-corp-01&#8243; link=&#8221;url:https%3A%2F%2Fapi.whatsapp.com%2Fsend%3Fphone%3D50224116000%26text%3D%26source%3D%26data%3D%26app_absent%3D|title:whatsapp%20bi&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"bi-icons-widget  biw-1cbb277f09e1  \" style=\"text-align:center; display:flex; flex-direction:column; align-items:center; justify-content:flex-start; width:100%;\"><div class=\"bi-icons-w-icon_container vc_custom_1752076710130\" style=\"line-height: normal;\"><span class=\"bi-icons bi-icons-auriculares  biw-icon-1cbb277f09e1 \"><\/span><\/div><div class=\"bi-icons-w-container_text\"><h3 class=\"bi-icons-w-heading  txc-experto h-decoration-unset txs-xl biw-heading-1cbb277f09e1  \" >Asistente Virtual Bi<\/h3><\/div><\/div>[vc_empty_space height=&#8221;25&#8243;][vc_btn title=&#8221;Conoce m\u00e1s&#8221; style=&#8221;classic&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;btn-corp-01&#8243; link=&#8221;url:https%3A%2F%2Fwww.corporacionbi.com%2Fgt%2Fbancoindustrial%2Findex.php%2Fabi%2F|title:abi||&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"bi-icons-widget  biw-0e2bba6b5f11  \" style=\"text-align:center; display:flex; flex-direction:column; align-items:center; justify-content:flex-start; width:100%;\"><div class=\"bi-icons-w-icon_container vc_custom_1752076717758\" style=\"line-height: normal;\"><span class=\"bi-icons bi-icons-lapiz  biw-icon-0e2bba6b5f11 \"><\/span><\/div><div class=\"bi-icons-w-container_text\"><h3 class=\"bi-icons-w-heading  txc-experto h-decoration-unset txs-xl biw-heading-0e2bba6b5f11  \" >Comentarios y Quejas: Sociales y Ambientales<\/h3><\/div><\/div>[vc_empty_space height=&#8221;11&#8243;][vc_btn title=&#8221;Conoce m\u00e1s&#8221; style=&#8221;classic&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;btn-corp-01&#8243; link=&#8221;url:https%3A%2F%2Fwww.corporacionbi.com%2Fgt%2Fbancoindustrial%2Findex.php%2Fcomentarios-y-quejas-sociales-5461%2F|title:comentarios%20y%20quejas%20sociales%205461||&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"bi-icons-widget  biw-0277c8d5b254  \" style=\"text-align:center; display:flex; flex-direction:column; align-items:center; justify-content:flex-start; width:100%;\"><div class=\"bi-icons-w-icon_container vc_custom_1752076729593\" style=\"line-height: normal;\"><span class=\"bi-icons bi-icons-auriculares  biw-icon-0277c8d5b254 \"><\/span><\/div><div class=\"bi-icons-w-container_text\"><h3 class=\"bi-icons-w-heading  txc-experto h-decoration-unset txs-xl biw-heading-0277c8d5b254  \" >Comentarios y Reclamos<\/h3><\/div><\/div>[vc_empty_space height=&#8221;25&#8243;][vc_btn title=&#8221;Conoce m\u00e1s&#8221; style=&#8221;classic&#8221; align=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;btn-corp-01&#8243; link=&#8221;url:https%3A%2F%2Fwww.corporacionbi.com%2Fgt%2Fbancoindustrial%2Findex.php%2Fatencion-al-cliente%2F|title:atencion%20al%20cliente||&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column] Atenci\u00f3n al Cliente [\/vc_column][\/vc_row][\/vc_section][vc_section css_animation=&#8221;fadeInDown&#8221; css=&#8221;.vc_custom_1597774485437{margin-top: 50px !important;}&#8221;][vc_row][vc_column] Atenci\u00f3n al Cliente [vc_column_text css=&#8221;&#8221;]En Banco Industrial, nos comunicamos con clientes a trav\u00e9s del contact center, el centro de contacto m\u00e1s avanzado de la regi\u00f3n. Los servicios que se ponen a la disposici\u00f3n del cliente, a&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"wf_page_folders":[64],"class_list":["post-2040","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/pages\/2040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/comments?post=2040"}],"version-history":[{"count":19,"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/pages\/2040\/revisions"}],"predecessor-version":[{"id":93788,"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/pages\/2040\/revisions\/93788"}],"wp:attachment":[{"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/media?parent=2040"}],"wp:term":[{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/wf_page_folders?post=2040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}