﻿{"id":17612,"date":"2022-06-13T14:38:57","date_gmt":"2022-06-13T20:38:57","guid":{"rendered":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/?page_id=17612"},"modified":"2025-07-12T20:08:45","modified_gmt":"2025-07-13T02:08:45","slug":"reinicio-de-contrasena-dentro-de-bi-en-linea-app","status":"publish","type":"page","link":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/reinicio-de-contrasena-dentro-de-bi-en-linea-app\/","title":{"rendered":"Reinicio de contrase\u00f1a dentro de Bi en L\u00ednea App"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_raw_html css=&#8221;&#8221;]JTNDaDElMjBjbGFzcyUzRCUyMnR4cy0zeGwlMjB0eGMtZXhwZXJ0byUyMGFsLWMlMjBoLWRlY29yYXRpb24tdW5zZXQlMjBmb250LWJpLWJvbGQlMjIlM0UlQzIlQkZOZWNlc2l0YXMlMjByZWluaWNpYXIlMjB0dSUyMGNvbnRyYXNlJUMzJUIxYSUyMGRlJTIwQmklMjBlbiUyMEwlQzMlQURuZWElM0YlM0MlMkZoMSUzRSUyMCUwQSUzQ2gyJTIwY2xhc3MlM0QlMjJ0eHMteHhsJTIwdHhjLWRpZ2l0YWwtNjAwJTIwYWwtYyUyMGgtZGVjb3JhdGlvbi11bnNldCUyMGZvbnQtYmktYm9sZCUyMiUzRUNvbm9jZSUyMGMlQzMlQjNtbyUyMGhhY2VybG8lMjBwYXNvJTIwYSUyMHBhc28lM0MlMkZoMiUzRQ==[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/3&#8243; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744825715617{padding-bottom: 40px !important;}&#8221;][vc_single_image image=&#8221;86991&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row_content&#8221; disable_element=&#8221;yes&#8221;][vc_row full_width=&#8221;stretch_row_content&#8221; overflow=&#8221;default&#8221;][vc_column][vc_tta_tabs section_title_tag=&#8221;h3&#8243; style=&#8221;flat&#8221; color=&#8221;blue&#8221; alignment=&#8221;center&#8221; active_section=&#8221;1&#8243; no_fill_content_area=&#8221;true&#8221; el_class=&#8221;tabs-applepay&#8221; css=&#8221;.vc_custom_1744820309847{padding-top: 0px !important;}&#8221;][vc_tta_section title=&#8221;Reinicio con credenciales&#8221; tab_id=&#8221;1752368153893-7c806914-d8df&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744824431972{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17618&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_raw_html css=&#8221;.vc_custom_1744825299747{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]JTNDaDMlMjBjbGFzcyUzRCUyMnR4cy14bCUyMHR4Yy1leHBlcnRvJTIwYWwtYyUyMGgtZGVjb3JhdGlvbi11bnNldCUyMGZvbnQtYmktYm9sZCUyMiUzRVJlaW5pY2lvJTIwZGUlMjBjb250cmFzZSVDMyVCMWElMjBkZW50cm8lMjBkZSUyMEJpJTIwZW4lMjBMJUMzJUFEbmVhJTIwQXBwJTIwY29uJTIwdHVzJTIwY3JlZGVuY2lhbGVzJTNDJTJGaDMlM0U=[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744824404190{padding-top: 40px !important;}&#8221;][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">1. Ingresa a<br \/>\nBi en L\u00ednea App y dir\u00edgete a Olvid\u00e9 mi contrase\u00f1a<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;17614&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744823190066{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17615&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744824992403{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">2. Elige el m\u00e9todo que deseas utilizar para recibir tu nueva contrase\u00f1a. *Si no recibes la contrase\u00f1a haz tap en \u201cActualizar tu Perfil de Seguridad\u201d<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744823225478{padding-top: 40px !important;}&#8221;][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744825321216{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">3. Necesitamos validar tu identidad, toma una fotograf\u00eda a tu DPI de ambos lados y una selfie (Si tienes Reconocimiento Facial activo te permitir\u00e1 modificar tus datos).<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;17616&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744823238869{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17617&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744825339660{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">4.Verifica y completa tus datos personales, ingresa el c\u00f3digo que te hemos enviado.<br \/>\n<strong>\u00a1Listo! Tu solicitud ha sido ingresada y ser\u00e1 resuelta en breve.<\/strong><\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Reinicio sin credenciales&#8221; tab_id=&#8221;1752368154301-3d8a36dd-b377&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744823136497{padding-top: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;20052&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_raw_html css=&#8221;.vc_custom_1744825070450{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]JTNDaDMlMjBjbGFzcyUzRCUyMnR4cy14bCUyMHR4Yy1leHBlcnRvJTIwYWwtYyUyMGgtZGVjb3JhdGlvbi11bnNldCUyMGZvbnQtYmktYm9sZCUyMiUzRVJlaW5pY2lvJTIwZGUlMjBjb250cmFzZSVDMyVCMWElMjBkZW50cm8lMjBkZSUyMEJpJTIwZW4lMjBMJUMzJUFEbmVhJTIwQXBwJTIwc2klMjBubyUyMHJlY3VlcmRhcyUyMHR1cyUyMGNyZWRlbmNpYWxlcyUzQyUyRmgzJTNF[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744823341760{padding-top: 40px !important;}&#8221;][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">1. Abre tu Bi en L\u00ednea App y selecciona el \u201cMen\u00fa M\u00e1s\u201d.<br \/>\nLuego, dir\u00edgete a \u201cSolicitud de productos\u201d<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;20053&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744823359616{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;20054&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">2. Haz tap en \u201cConsulta \/ Crea tu Usuario\u201d y luego en \u201ciniciar\u201d<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744823455924{padding-top: 40px !important;}&#8221;][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744825162845{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">3. Deber\u00e1s autenticarte con tu DPI y tomarte una selfie. Si ya posees un usuario Bi en L\u00ednea te notificaremos con una alerta y podr\u00e1s optar por el reinicio de contrase\u00f1a.<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;20055&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744823579686{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;20057&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744825139312{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">4. Podr\u00e1s reiniciar tu contrase\u00f1a mediante mensaje de texto.<br \/>\nSi no tienes actualizado tu n\u00famero telef\u00f3nico podr\u00e1s actualizar tu perfil de seguridad siguiendo los pasos que te indicamos.<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744823475014{padding-top: 40px !important;}&#8221;][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744825192542{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">5. \u00a1Y listo! Luego de algunos minutos llegar\u00e1 un mensaje de texto o correo electr\u00f3nico con el reinicio de contrase\u00f1a.<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;20056&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row_content&#8221; el_id=&#8221;reinicio-con-credenciales&#8221; el_class=&#8221;bel-app-reinicio-section&#8221;][vc_row full_width=&#8221;stretch_row_content&#8221; overflow=&#8221;default&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744824431972{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17618&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_raw_html css=&#8221;.vc_custom_1744825299747{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]JTNDaDMlMjBjbGFzcyUzRCUyMnR4cy14bCUyMHR4Yy1leHBlcnRvJTIwYWwtYyUyMGgtZGVjb3JhdGlvbi11bnNldCUyMGZvbnQtYmktYm9sZCUyMiUzRVJlaW5pY2lvJTIwZGUlMjBjb250cmFzZSVDMyVCMWElMjBkZW50cm8lMjBkZSUyMEJpJTIwZW4lMjBMJUMzJUFEbmVhJTIwQXBwJTIwY29uJTIwdHVzJTIwY3JlZGVuY2lhbGVzJTNDJTJGaDMlM0U=[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744824404190{padding-top: 40px !important;}&#8221;][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">1. Ingresa a<br \/>\nBi en L\u00ednea App y dir\u00edgete a Olvid\u00e9 mi contrase\u00f1a<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;17614&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744823190066{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17615&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744824992403{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">2. Elige el m\u00e9todo que deseas utilizar para recibir tu nueva contrase\u00f1a. *Si no recibes la contrase\u00f1a haz tap en \u201cActualizar tu Perfil de Seguridad\u201d<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744823225478{padding-top: 40px !important;}&#8221;][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744825321216{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">3. Necesitamos validar tu identidad, toma una fotograf\u00eda a tu DPI de ambos lados y una selfie (Si tienes Reconocimiento Facial activo te permitir\u00e1 modificar tus datos).<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;17616&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744823238869{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17617&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744825339660{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">4.Verifica y completa tus datos personales, ingresa el c\u00f3digo que te hemos enviado.<br \/>\n<strong>\u00a1Listo! Tu solicitud ha sido ingresada y ser\u00e1 resuelta en breve.<\/strong><\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row_content&#8221; el_id=&#8221;reinicio-sin-credenciales&#8221; el_class=&#8221;bel-app-reinicio-section bel-app-reinicio-hidden&#8221;][vc_row full_width=&#8221;stretch_row_content&#8221; overflow=&#8221;default&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744823136497{padding-top: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;20052&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_raw_html css=&#8221;.vc_custom_1744825070450{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]JTNDaDMlMjBjbGFzcyUzRCUyMnR4cy14bCUyMHR4Yy1leHBlcnRvJTIwYWwtYyUyMGgtZGVjb3JhdGlvbi11bnNldCUyMGZvbnQtYmktYm9sZCUyMiUzRVJlaW5pY2lvJTIwZGUlMjBjb250cmFzZSVDMyVCMWElMjBkZW50cm8lMjBkZSUyMEJpJTIwZW4lMjBMJUMzJUFEbmVhJTIwQXBwJTIwc2klMjBubyUyMHJlY3VlcmRhcyUyMHR1cyUyMGNyZWRlbmNpYWxlcyUzQyUyRmgzJTNF[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744823341760{padding-top: 40px !important;}&#8221;][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">1. Abre tu Bi en L\u00ednea App y selecciona el \u201cMen\u00fa M\u00e1s\u201d.<br \/>\nLuego, dir\u00edgete a \u201cSolicitud de productos\u201d<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;20053&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744823359616{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;20054&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">2. Haz tap en \u201cConsulta \/ Crea tu Usuario\u201d y luego en \u201ciniciar\u201d<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744823455924{padding-top: 40px !important;}&#8221;][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744825162845{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">3. Deber\u00e1s autenticarte con tu DPI y tomarte una selfie. Si ya posees un usuario Bi en L\u00ednea te notificaremos con una alerta y podr\u00e1s optar por el reinicio de contrase\u00f1a.<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;20055&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744823579686{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;20057&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744825139312{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">4. Podr\u00e1s reiniciar tu contrase\u00f1a mediante mensaje de texto.<br \/>\nSi no tienes actualizado tu n\u00famero telef\u00f3nico podr\u00e1s actualizar tu perfil de seguridad siguiendo los pasos que te indicamos.<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744823475014{padding-top: 40px !important;}&#8221;][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1744825192542{padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\">5. \u00a1Y listo! Luego de algunos minutos llegar\u00e1 un mensaje de texto o correo electr\u00f3nico con el reinicio de contrase\u00f1a.<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; overflow=&#8221;default&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6 vc_col-xs-12&#8243;][vc_single_image image=&#8221;20056&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_raw_html css=&#8221;&#8221;]JTNDaDElMjBjbGFzcyUzRCUyMnR4cy0zeGwlMjB0eGMtZXhwZXJ0byUyMGFsLWMlMjBoLWRlY29yYXRpb24tdW5zZXQlMjBmb250LWJpLWJvbGQlMjIlM0UlQzIlQkZOZWNlc2l0YXMlMjByZWluaWNpYXIlMjB0dSUyMGNvbnRyYXNlJUMzJUIxYSUyMGRlJTIwQmklMjBlbiUyMEwlQzMlQURuZWElM0YlM0MlMkZoMSUzRSUyMCUwQSUzQ2gyJTIwY2xhc3MlM0QlMjJ0eHMteHhsJTIwdHhjLWRpZ2l0YWwtNjAwJTIwYWwtYyUyMGgtZGVjb3JhdGlvbi11bnNldCUyMGZvbnQtYmktYm9sZCUyMiUzRUNvbm9jZSUyMGMlQzMlQjNtbyUyMGhhY2VybG8lMjBwYXNvJTIwYSUyMHBhc28lM0MlMkZoMiUzRQ==[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/3&#8243; overflow=&#8221;default&#8221; css=&#8221;.vc_custom_1744825715617{padding-bottom: 40px !important;}&#8221;][vc_single_image image=&#8221;86991&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row_content&#8221; disable_element=&#8221;yes&#8221;][vc_row full_width=&#8221;stretch_row_content&#8221; overflow=&#8221;default&#8221;][vc_column][vc_tta_tabs section_title_tag=&#8221;h3&#8243; style=&#8221;flat&#8221; color=&#8221;blue&#8221; alignment=&#8221;center&#8221; active_section=&#8221;1&#8243; no_fill_content_area=&#8221;true&#8221; el_class=&#8221;tabs-applepay&#8221; css=&#8221;.vc_custom_1744820309847{padding-top: 0px !important;}&#8221;][vc_tta_section title=&#8221;Reinicio con credenciales&#8221; tab_id=&#8221;1752368153893-7c806914-d8df&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; column_order=&#8221;reversed&#8221; overflow=&#8221;default&#8221; el_class=&#8221;bg-g&#8221; css=&#8221;.vc_custom_1744824431972{padding-top: 40px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;17618&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;description-applepay&#8221; width=&#8221;1\/2&#8243;&#8230;<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"wf_page_folders":[95],"class_list":["post-17612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/pages\/17612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/comments?post=17612"}],"version-history":[{"count":34,"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/pages\/17612\/revisions"}],"predecessor-version":[{"id":94361,"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/pages\/17612\/revisions\/94361"}],"wp:attachment":[{"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/media?parent=17612"}],"wp:term":[{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/www.corporacionbi.com\/gt\/bancoindustrial\/wp-json\/wp\/v2\/wf_page_folders?post=17612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}